OUR PHONE NUMBER: +6011-56665 866
 

FAQ


Q. Do you ship oversea?

Yes, we ship all over the world. International shipping costs will apply, and will be added at checkout. 


Q.How long will it take to deliver my item?

It depends on the location. Orders processed domestic here will take 5-7 business days to arrive exclude North Malaysia. Overseas deliveries depend on which country. Delivery details will be provided in your confirmation email. 


Q.What shipping carrier does you use?

We use DHL & City Link for domestic shipping. To ensure our customer satisfaction, DHL express, SF Global Express, FedEx and UPS are used for international shipping while DHL ecommerce is used for domestic shipping.


Q.How can I be guaranteed authenticity?

We understand that shopping online for pre-loved luxury items can be fraught with concerns surrounding authenticity, particularly the risk of buying replicas from unknown sellers on peer-to-peer sites. However, you can shop with peace of mind with us at RED RABBIT LUXURY through our 100% AUTHENTICITY GUARANTEE and safe in the knowledge that every item in our collection has been authenticated by independent specialist authenticators prior to listing on our site. Please note, Red Rabbit Luxury is an independent reseller of luxury goods and is not affiliated with any of the designers we sell.


Our independent authenticators rigorously scrutinize every aspect of our items, from the embossing to the hardware to the overall workmanship. Our experts are adept at identifying even the most deceptive replicas, to ensure that no fakes ever make it into our collection. We also use 2 authenticators to ensure that no mistakes ever slip by.


We aim to de-risk the process of buying second hand luxury online. We take on the job of inspecting and authenticating, so all you have to do is choose which beautiful piece to make yours. Now that’s peace of mind shopping!